Description

A 3-day front office employee training program focusing on the foundational processes in the body repair and paint shop areas of the collision repair business utilizing hands-on exercises (focus of approximately 75% of course). The Collision Front Office training course is intended for estimators, adjusters, collision shop managers, and body shop owners, amongst other front office professionals. The course will underpin estimation writing and optimization pertaining to OEM repair procedures to restore vehicles back to their original crashworthiness while increasing quality standards required to restore those vehicles to an acceptable state of appearance and longevity. Understanding the repair process will promote accurate repair estimation writing and communication to insurance claims resulting in higher quality repairs.

Training Topics
The course will cover 3M-developed best practices in the areas of: 

  • Improved Estimating Accuracy
  • Insurance Communication Excellence
  • Panel Sectioning (Hands-on)
  • Welding Best Practices
  • Structural & Bonding Adhesives (Hands-on)
  • Foams (including Noise, Vibration & Harshness) (Hands-on)
  • Body Filler/Glaze Best Practices (Hands-on)
  • Seam Sealer OEM Replication (Hands-on)
  • Primer/Paint  Application (Hands-on)
  • Paint Booth Efficiencies
  • Paint Finishing Best Practices (Hands-on)

 
Who should attend

  • Estimators/Adjusters
  • Collision  Shop Management / Owners
  • Automotive  Manufacturing, Paint Company Professionals
  • Future Collision Industry Leaders

Other front office professionals desiring better understanding of and engagement in body shop processes

 
Course Fee

  • $2,500

 
Included in the Course Fee

  • 3-days of Practical “Hands-On” Training with supplemental Classroom discussion
  • Training Manual and Reference Materials
  • Daily Meals & Snacks
  • Daily Transportation between the recommended Hotel and the Training Facility

 
Dress Code

  • Blue  Jeans Appropriate
  • No  Shorts or Open-Toed Shoes
  • Note: This is a hands-on class, where attendee will come into direct contact with many collision products, including adhesives, abrasives, and related paint materials.